Privacy Policy Overview
How we handle your data with care and responsibility
Introduction and Scope
Your privacy matters to us. This policy describes what information we collect, how we use it, and the steps we take to protect your confidentiality under Australian law.
We are committed to respectful and lawful handling of your personal information at every stage of your interaction with our website and services.
What Data We Collect
We may collect various details, including name, contact information, preferences, and interactions during your consultation.
Information You Provide
- • Contact details in forms or emails
- • Information shared during consultation requests
- • Details given when booking appointments
- • Feedback or inquiries received via our website
- • Documents or files you upload voluntarily
Automated Data Collection
- • Website usage information, like visit duration
- • Browser and device identifiers
- • Cookies and tracking data for analytics
- • IP addresses used for security purposes
- • Page interaction statistics
How We Use Your Data
Your information helps us to provide tailored, efficient consultations and improve our services to better meet your requirements.
- • Schedule consultations and follow-ups
- • Respond to your requests efficiently
- • Enhance and personalise your service experience
- • Fulfil regulatory and security obligations
- • Analyse website usage for improvements
- • Communicate updates or policy changes
- • Maintain accurate internal records
Our commitment: We follow strict procedures to protect your privacy and comply fully with relevant Australian privacy laws and data security standards.
When Data is Shared
Data is shared only with your consent, to fulfil requests, comply with legal or regulatory obligations, or support service provision through trusted third parties.
Trusted Service Providers
Service partners may receive only the minimum personal data necessary to perform their contracted tasks, all under strict confidentiality agreements.
Legal & Regulatory Requirements
We may disclose information where legally required or permitted to comply with local or federal law.
Anonymous Analytics
Aggregated, de-identified statistics may be used for internal analysis or shared without including any personal identifiers.
Your Data Rights
You have the right to access, correct, or request removal of your data held by us. Contact our team to exercise these rights at any time.
- • Access a copy of your stored personal data
- • Request corrections to inaccurate details
- • Request deletion of your personal data
- • Ask for your data in a portable format
- • Object to certain uses of your information
- • Request limits on how we use your data
To exercise your rights or request more detail, please reach out using the contact details below.
Protecting Your Data
We safeguard your information using technical and organisational measures aligned with industry best practices.
Technical Safeguards
- • Data encryption in transit and storage
- • Secure authentication and access controls
- • Regular vulnerability assessments performed
- • Continuous monitoring for suspicious activity
Organisational Commitments
- • Ongoing staff privacy training
- • Clear data handling procedures
- • Strict confidentiality obligations
- • Incident response and escalation protocols
Data Retention and Deletion
Data is kept only as long as necessary for our services or required by Australian law. We manage deletion in accordance with all regulations.
- • Client account and registration details
- • Interaction records from consultations
- • Messages and communications with our team
- • Transaction and service payment records
- • Preferences for future communication
Retention periods depend on service duration and legal obligations.
International Data Transfers
We keep most data within Australia, but if overseas transfers arise they are managed with strict safeguards.
- • Transfers only when essential for service
- • Adherence to GDPR and Australian law
- • Provider agreements mandate data protection
- • Transparent notice when such transfers occur
Cookies and Tracking
This website uses cookies for analytics and improved user experience. You can manage cookie settings at any time.
Types of Cookies We Use
- • Support critical website functionality
- • Allow for site performance tracking
- • Remember your preferences
- • Enable specific website features
You may modify cookie use through browser settings.
Policy Updates
We update privacy provisions to match changing regulations or services. Changes will be notified here or by email if substantial.
- • Website notice for major policy updates
- • Direct emails for relevant changes
- • Updates reflected in our policy date
- • Continued use means acceptance of new terms
Review our policy regularly for the latest updates.
Questions or Concerns
Please reach out to our privacy team for further details, requests, or clarifications.
rimolavexa
570 Bourke Street, Level 17 & 24, Melbourne, VIC 3000 Australia
Phone: +61806544183
Email: content@rimolavexa.com
This policy was last updated September 24, 2025.
Effective from September 27, 2025.